Introduction

At Daily Dry Fruits, customer satisfaction, product quality, and trust are the foundation of our business. We are committed to delivering premium-quality Kashmiri dry fruits that are fresh, natural, hygienically packed, and safely delivered to your doorstep.

We carefully inspect and pack every order to ensure customers receive products in the best possible condition. However, because customer experience is extremely important to us, we understand that issues may occasionally occur during shipping, packaging, or handling. This Refund & Return Policy explains the conditions under which customers may request returns, replacements, or refunds for products purchased from Daily Dry Fruits.

By placing an order through our website or official platforms, customers agree to the terms and conditions mentioned in this policy.

Our Commitment to Quality

Daily Dry Fruits specializes in authentic Kashmiri dry fruits including:

  • Almonds
  • Walnuts
  • Walnut Giri
  • Dates
  • Figs (Anjeer)
  • Raisins
  • Mixed Dry Fruits
  • Premium Seasonal Collections

We focus on delivering:

  • Fresh products
  • Natural quality
  • Hygienic packaging
  • Authentic Kashmiri taste
  • Premium customer service

Every product is packed with care to maintain freshness, flavor, nutrition, and quality throughout the delivery process.

Return & Refund Eligibility

Customers may request a return, replacement, or refund under specific conditions listed below.

Returns Will Be Accepted If:

1. Product Quality Is Low

If the customer receives products that appear:

  • Damaged
  • Expired
  • Low quality
  • Spoiled
  • Unfresh
  • Defective
  • Unfit for consumption

then the customer may request a return or refund.

2. Package Is Broken or Damaged

If the package received by the customer is:

  • Torn
  • Opened
  • Leaking
  • Crushed
  • Physically damaged during delivery

the return request may be accepted after verification.

3. Wrong Product Delivered

If the customer receives the wrong product, incorrect quantity, or incorrect item different from the order placed, a return or replacement request can be submitted.

Return Request Time Limit

Customers must request returns or refunds within 7 days from the date of product delivery.

Unfortunately, requests submitted after 7 days from delivery may not be accepted.

We encourage customers to inspect products immediately after delivery and contact us promptly if there is any issue.

Conditions for Return Approval

To maintain fairness and quality standards, the following conditions should be met for return approval:

  • The issue must be reported within 7 days
  • Customers should provide clear photos or videos of the product and packaging
  • The original packaging should be retained if possible
  • Order details or proof of purchase may be required
  • Products should not be intentionally damaged or misused

Our team will review the request carefully before approving a refund or replacement.

Products That May Not Be Eligible for Return

Due to the nature of food products and hygiene standards, some return requests may not be accepted in certain situations.

Returns may not be accepted if:

  • The product has been consumed excessively
  • The product was damaged after delivery due to improper storage
  • The request is submitted after 7 days
  • No proof of issue is provided
  • Packaging has been discarded completely
  • Incorrect shipping address was provided by the customer
  • Damage occurred because the customer mishandled the package

Refund Process

Once the return request is reviewed and approved, the refund process will begin.

Refund Methods

Refunds may be processed through:

  • Original payment method
  • Bank transfer
  • UPI transfer
  • Store credit (if applicable)

The refund method may depend on the payment mode originally used by the customer.

Refund Processing Time

Refund processing times may vary depending on:

  • Bank processing times
  • Payment gateway providers
  • Verification process
  • Return pickup completion

Typically, approved refunds may take:

  • 5–10 business days
  • Sometimes longer depending on banking systems

Customers will be notified once the refund has been initiated.

Replacement Policy

In some cases, customers may prefer a replacement instead of a refund.

Replacement products may be offered if:

  • Stock is available
  • Damage is verified
  • The wrong product was delivered

Replacement orders will be shipped after approval from our support team.

Return Shipping Process

Depending on the situation:

  • Customers may be asked to return the product
  • Pickup services may be arranged where available
  • In some cases, photographic evidence alone may be sufficient

Return shipping instructions will be provided by our customer support team.

Packaging and Product Safety

Daily Dry Fruits uses careful packaging methods to maintain product freshness and safety during shipping.

Our packaging process focuses on:

  • Hygiene
  • Freshness preservation
  • Safe sealing
  • Moisture protection
  • Transit safety

Although we use trusted courier services, damage during transportation may occasionally happen due to factors beyond our control.

Customer Responsibility

Customers are requested to:

  • Provide accurate shipping details
  • Inspect packages at delivery
  • Store dry fruits properly after opening
  • Contact support immediately for issues

Proper storage is important to maintain product freshness and quality.

Important Notes About Natural Products

Dry fruits are natural agricultural products, and slight differences may occur in:

  • Size
  • Color
  • Texture
  • Taste
  • Natural appearance

These natural variations do not necessarily indicate product defects.

Cancellation Policy

Orders may be canceled before shipment confirmation.

Once an order has been packed or dispatched, cancellation requests may not be possible.

For cancellation requests, customers should contact support immediately.

Fraud Prevention & Fair Usage

Daily Dry Fruits reserves the right to reject refund or return requests in cases involving:

  • Fraudulent claims
  • Repeated abuse of return policy
  • Intentional misuse
  • False damage reports

Our goal is to maintain fairness for all customers while protecting product quality standards.

Limitation of Liability

Daily Dry Fruits is not responsible for:

  • Delays caused by courier companies
  • Natural disasters
  • Delivery disruptions
  • Incorrect addresses provided by customers
  • Damage caused after successful delivery

However, we always try our best to support customers and provide fair resolutions whenever possible.

Customer Satisfaction Commitment

Customer trust is extremely valuable to us. We continuously work to improve:

  • Product quality
  • Packaging standards
  • Delivery services
  • Customer support experience

Our mission is to provide authentic Kashmiri dry fruits with honesty, freshness, and premium quality.

How to Request a Return or Refund

To request a return or refund, customers can contact us through:

📞 Phone / WhatsApp: +91 88992 26971
🌐 Website: Daily Dry Fruits
📲 Instagram: @kashmirdryfruits.co
📘 Facebook: Daily Dry Fruits

Please include:

  • Order number
  • Customer name
  • Photos/videos of issue
  • Description of the problem

Our support team will review your request and respond as quickly as possible.

Final Note

At Daily Dry Fruits, we believe that quality products and customer trust go hand in hand. Every order we deliver represents our commitment to freshness, authenticity, and customer satisfaction.

We thank you for choosing Daily Dry Fruits and for trusting us to deliver premium Kashmiri dry fruits to your home.